Shipping and Return Policy

Last updated: August 2025.

Processing Time

All orders ship from Bali, Indonesia. We process and dispatch orders within 3-5 business days after payment is received.

Delivery Times

• Worldwide Shipping: Estimated 5–10 business days from dispatch, depending on destination and customs clearance.

• Delivery times are estimates and may vary due to local postal services, customs processing, or unforeseen delays.

Shipping Confirmation & Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your order’s journey.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, and taxes imposed by your country’s customs office. These charges are the buyer’s responsibility and are not included in the item price or shipping cost.

Returns & Exchanges

Due to Indonesia’s high import taxes on returned goods, we are unable to accept international returns unless agreed upon in advance.

If you experience any issue with your order, please contact us within 7 days of delivery. We’re happy to work with you to find a fair and supportive solution. 🤍

Support

For shipping inquiries or assistance with your order, please email us at support@ikuti.shop, message us via our contact page, or reach out to our Instagram or WhatsApp.